Returns Policy

CANCELLATION POLICY

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by contacting our Customer Care either via email on customercare@thelabelgaia.com or call / WhatsApp at +91 8591539638. Any pre-paid order will not be allowed for cancellation. A credit note valid for 90 days will be issued in case of cancellation of pre-paid orders.

 

EXCHANGE POLICY 

• ALL ITEMS BOUGHT FROM THE SALE SECTION ARE NOT ELIGIBLE FOR EXCHANGE/ REFUNDS

• For exchange of items that are not on sale – A credit note equivalent to the cost amount is provided. Cash/ Monetary refunds are not provided.

• In case the product does not fit you/or you do not like it, you can exchange the same within 7 days for a different style or a credit note*

• A monetary refund will not be provided

• The item must be unused & in the same condition in which you received it.

• It should be in its original packaging accompanied by a proof of purchase.

• Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

Exchange Process: 

To exchange the garment, customers can opt for one of the two options –

1. The customer can choose to courier the pair back at their charges and costs (The Label Gaia will not bear the return courier charges).

Exchange Address: 

B 48, Giriraj Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai 400093 India.

1. A return pick-up facility will be arranged from The Label Gaia at a small charge. You will be informed about the charges accordingly.

*Credit Note: All items purchased from our website can be exchanged for a credit coupon within 7 days from the date of delivery. The entire amount of the exchanged product (excluding shipping cost) will be credited to the coupon code. Credit Note is valid for 3 months.

How to use The Label Gaia’s  Credit Note: 

• The Label Gaia Credit Note can be applied on our website at the checkout page
• On the checkout page, you have to apply the credit note code in the ‘DISCOUNT CODE’ section and click on ‘APPLY’
• The discount code will immediately be reflected and the amount will be deducted from the total as per your discount amount given
• For any issues in using the credit note code please contact our customer care team for assistance
• COD is only applicable for total bills up to INR 5000/- & 300 Extra will be charged for COD.
• COD is available for deliveries in India Only.